At Mitrasena.com, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines the timelines, conditions, and important details regarding the delivery of products purchased through our website.

Processing Time

• All orders are processed within 24 to 48 hours of confirmation (excluding Sundays and public holidays).

• Orders placed after business hours will be processed on the next working day.

Estimated Delivery Time

• Minimum delivery time: 3 to 5 days after dispatch (for readily available items and nearby locations).

• Maximum delivery time: 7–10 business days from dispatch date.

• Delivery timelines may vary depending on product availability, delivery address, and courier service performance.

Availability & Delays

• Delivery is subject to product availability. If an item is out of stock or delayed, we will notify you via email, phone, or WhatsApp.

• In case of unavoidable delays (such as natural disasters, strikes, transport restrictions, etc.), we will keep you informed and adjust delivery timelines accordingly.

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your order.

• Certain promotional offers may include free shipping, as stated on the product or offer page.

Order Tracking

• Once your order is shipped, you will receive a tracking ID and link via email or SMS/WhatsApp to monitor your delivery status.

International Shipping

• Currently, we only ship within India. International shipping is not available at this time through our online platform.

Change of Delivery Address

• You can request a change of delivery address before your order is dispatched by contacting our customer support team.

• Once an order is shipped, the address cannot be changed.

Damaged or Missing Items

• Please inspect your package upon delivery.

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos/videos of the product and packaging. We will review the issue and resolve it per our Refund & Returns Policy.

Policy References

• Privacy Policy

• Refund & Returns Policy

• Terms & Conditions

Contact Us
For questions or assistance regarding our shipping policy, please reach out to:
Email: yourmitrasena@gmail.com
Phone: 8390701007